Making a motor claim with your insurer

Why should I contact my insurer directly?

We want to limit the impact to your business after a motor incident, and the best way to do this is to notify your claim directly to your motor insurer. For motor claims, reporting motor incidents to your insurer directly  can often speed up the claim period significantly and reduce claim costs. Your insurer will be able to make immediate arrangements in relation to damage caused to your vehicle and will act swiftly to protect your interests in the event of any third-party claim.

Your insurer will be on hand 24/7 in the event of an incident requiring urgent attention and will keep you informed of developments through the life of your claim.

What if I have a problem?

Don’t worry, our experienced motor claims team is still on hand to support you in the event of any questions or escalation. You can contact the team on 0333 818 7609.

Please note – If you have multiple policies with Marsh Commercial, please continue to contact our expert team if you need to notify us of any other non-motor claims.

Please contact your adviser if you have any questions. Whether you’re renewing your policy with us, making some changes to it, or just have a query relating to your insurance or your insurance payments, we’re here to help and support you.

What information do I need?

• Date of incident
• Vehicle registration
• Full driver details: Name, date of birth and test date
• Third-party details and vehicle registration
• Convictions and licence endorsements
• Witness contact details
• Photographs of damage to your vehicle, if applicable
• Photographs of damage to any other vehicles involved and of the scene of the accident, if applicable and available
• Is there any local government CCTV capturing the incident?
• Type/category of driver’s licence (such as HGV)

Repairs

Your insurer will instruct an approved network repairer to assess your vehicle and carry out repairs. If you wish to use your own repairer you’ll need to have a repair estimate completed, and to send this to your insurer with images of the damage, for review.

Theft

If your vehicle has been stolen, please report it to the Police within 24 hours, and advise your insurer of your Crime Reference Number.

They will require the following information:

• V5 registration document
• Valid MOT test certificate (If applicable)
• Confirmation you have both sets of keys
• Confirmation of vehicle condition and mileage

Third-party claims

If you are contacted by a third-party representative, please advise your insurer immediately. Make sure to send them any correspondence you receive unanswered.

Non-fault loss recovery

For accidents where you are not at fault and the third party has accepted blame, your insurers will seek recovery of your losses. If you have opted for Motor Legal Expenses insurance, legal fees resulting from this action will be covered by your policy.