Tell us about your experience
We want to hear all about your experience with us. This is not a research activity, or a creatively disguised sales initiative; your feedback shapes the way we do business every day.
Whether your feedback is good or bad, we're here to listen and understand how we can improve the way we do business going forward.
- Annual surveys
We run an annual survey as part of an independent 'Investor In Customers' assessment of our business, alongside a comprehensive programme of very short surveys throughout the year.
- Individual recognition
We also give you the opportunity to single out individuals who provide an outstanding service through our Recognise programme.
- Just the right amount
Don’t worry, you won't be plagued by survey requests. No client receives more than four requests a year.
We recognise that without you, our client, we would not be in business. This thinking is what drives our Client Experience Programme. We actively listen and respond to your feedback.
Share your experiences with us
We appreciate you participating in this feedback process and telling us how we're doing. Good or bad, we want to hear about your experiences.
Making a complaint
We strive to provide an excellent service to our clients, but sometimes things don't go to plan. If you need us to fix a problem, or if you simply want to tell us that we've let you down, we're here to listen and address your issue as best we can.
What people like you, say about us...
We recognise that without you, our clients, we would not be in business. Your feedback shapes our business, and we use it to improve the things that matter most to you.