Improve your patient and resident care with new technology

Advances in technology like smaller batteries, improved sensors, robotics and increased connectivity between devices through the H-IoT (Health Internet of Things), has made new health and social care technology products possible1.

These products are becoming more mainstream and viable for businesses, which has seen the first wave of affordable H-IoT technology reach everyday consumers2. Healthcare and fitness mobile apps and wearables are proving to be particularly popular, and are gaining traction with consumers3.

As costs fall for technology like sensors, which are a key component of healthcare technology products2, so will the cost of the products. As these products get cheaper, there is a genuine opportunity for you to start rolling out this technology across your business.

These products and the H-IoT connectivity that allows them to communicate with one another, can help your business in two very important ways by4:

1) Improving disease and health management to provide better patient experience and care

2) Reducing healthcare costs by reducing time waste and increasing automation

This is something that you could start thinking about now. Some technologies that you could consider are:

For residents, service users and patients

Health Monitors

Wearable health monitors such as smart watches can provide real time data about the health and wellbeing of the wearer. They can track daily routines to determine when your service user will most likely need assistance. They can also check vital signs including blood pressure and sugar levels.

Alarms Systems

Home alarms systems can be connected to a wearable device that monitors someone’s health and communicates this through the H-IoT. The alarm systems can then trigger a response to a healthcare professional letting them know of the person’s needs.


Telemedicine is a range of health technologies that can help people with dementia, live in their own home for longer with access to virtual advice. Surrey and Borders Partnership NHS Trust together with health technology providers, have been providing individuals and their carers with sensors, wearables and monitors to give service users more control over their own health and help social care staff give more effective services3.

Medical professionals

It’s not only service users, patients and care recipients that can benefit from these advances in technology. They are also having an impact by improving standards of care, even on the surgery table, and are improving the success of treatments5.


Wearables such as Google glass with preloaded CT and X-Ray images are helping healthcare professionals in their day to day work by increasing efficiency3.

Healthcare robotics / AI (artificial intelligence)

Robotics are allowing healthcare professionals to carry out complex procedures with even more precision, flexibility and control. AI based coaching systems and data lead outcomes across various procedure scenarios can provide professionals with accurate training6.

Testing new treatments

3D printing and new research and development techniques can increase the speed of testing new equipment and treatments to help manage and cure diseases.

Administration of medicine

Real time data about stock levels and drug storage temperatures and conditions of vaccines that need to be kept within a temperature range, means more effective logistics and product handling. These improvements help extend product shelf life7.

Although these new technologies have the opportunity to reinvent the way that you deliver your care services, they can expose you to increased risks around cyber security and privacy.

Cyber security and privacy

Some of the risks your business may face due to new technology are:

  • Harm to a patient’s safety and health by hackers accessing personal devices3.
  • Loss of SPI (sensitive personal information) by hackers accessing personal data from connected systems. In 2016 3.47m patient records were stole from Newkirk Products8.
  • Breach and access of wearables and monitors which are susceptible to remote takeover3.
  • Ransomware on connected systems - The healthcare industry is the most affected by this with 34% of all ransomware attacks9.
  • Negative PR due to a data breach10.

You can find out how to protect yourself in our article how to protect your care business from cyber-attack.

Why your standard insurance policies won’t protect against a cyber-attack

Though your existing policies may offer some level of coverage, they are unlikely to cover a cybersecurity breach.

Your basic insurance will usually cover:

  • General liability
  • Protection against neglect claims made
  • Property insurance
  • Crime

This doesn’t usually protect you if you’re the victim of a breach. Having cybersecurity cover will help you with disaster recovery, should a breach happen.

Jelf offer various care insurance packages to care services professionals as well as cyber liability insurance for care to help protect your organisation against the risks posed by cyber security.



  1. https://iotuk.org.uk/iot-in-health-and-social-care-report/
  2. https://www.cio.com/article/2981481/healthcare/how-the-internet-of-things-is-changing-healthcare-and-transportation.html
  3. https://iotuk.org.uk/wp-content/uploads/2017/11/IoT-in-Health-and-Social-Care.pdf
  4. https://hackernoon.com/the-role-of-internet-of-things-in-the-healthcare-industry-759b2a1abe5
  5. https://sightcall.com/wearable-tech-taking-healthcare-industry/
  6. https://www.einfochips.com/blog/the-future-of-healthcare-iot-telemedicine-robots-artificial-intelligence/#readmore
  7. http://www.oxfordahsn.org/wp-content/uploads/2018/02/CAP-IOT-HENLEY-PRESN-at-AHSN-8FEB18-v1.0-SENT-08feb18-POST-SENT-x.pdf
  8. https://digitalguardian.com/blog/top-10-biggest-healthcare-data-breaches-all-time
  9. https://healthitsecurity.com/news/healthcare-industry-takes-brunt-of-ransomware-attacks
  10. https://digitalguardian.com/blog/top-10-biggest-healthcare-data-breaches-all-time

Our latest whitepaper provides guidance on the risks and benefits posed by emerging technology and how they may impact your care business.