Use the “Reset your password” link provided on the login page or in the password reset email. Alternatively you can follow the instructions in the Reset your Marsh portal password guide to create a new, strong password.
The Client Service Portal is a secure location where your insurance policy documents and invoices are stored. It provides a convenient one-view perspective of your important documents where you can access, download and print your documents at any time.
We have produced the following guides to assist you with using the portal. If you cannot find what you need here, please contact your Marsh advisor.
Update your multifactor authentication details
Update your multifactor authentication details
Accessing your Marsh portal for the first time
Accessing your Marsh portal for the first time
Making a card payment via your portal account
Making a card payment via your portal account
Reset your Marsh portal password
Reset your Marsh portal password
Switching between multiple accounts
Switching between multiple accounts
Update your contact details
Update your contact details
Access documents saved to your portal account
Access documents saved to your portal account
Frequently Asked Questions
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- The portal provides a single, secure location to access all your insurance policy documents and invoices.
- It enhances security by using advanced encryption and role-based access controls, ensuring only authorised users can view sensitive information.
- It offers convenience with a one-view perspective, so you no longer need to search through emails or paper files.
- You can download or print documents anytime you need a hard copy.
- The portal maintains an audit trail, logging all access and actions for transparency.
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If you have already set up your log in details, visit the portal URL provided in your notification email. Alternatively, the log in page can be found here - https://secure.marshcommercial.co.uk
- Log in using your email address and password.
- If you have not yet set up your login details, you should have received a registration email, follow the secure registration prompts on the email. The Accessing your Marsh Portal for the first time guide provides step by step instructions on setting up your account.
- If you have not received the registration email, please contact your Marsh advisor who will be able to get this sent to you.
- Once logged in, use the dashboard to browse your policies and invoices.
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- Check your internet connection and ensure you are using the correct portal URL.
- Try resetting your password if login fails due to credential issues.
- If the problems persist, contact you Marsh advisor who will be able to help.
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- Access is restricted to authorised users only.
- If additional users require access, contact your Marsh advisor who will be able to grant this.
- Note: all users will have full access to the account, they will be able to see all policies and documents as well as make payments.
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- The portal uses advanced encryption to protect your data.
- Strict access controls ensure only authorised personnel can view documents.
- All access and actions are logged for audit purposes.
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Yes, you can download or print any document directly from the portal whenever you need a hard copy.
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You will receive notification emails from Marsh informing you when new invoices or policy documents are available in the portal.
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Yes, the portal is accessible from and optimised to display on all devices including laptops, smart phones and tablets.
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The portal supports secure payment via credit or debit card. If you wish to make payment by another method please contact your Marsh advisor.
