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Making a motor claim

How do I make a motor claim?

When you need to make a motor claim, you should contact your insurance provider directly using the following contact details. Remember to take photographs of any damage as evidence to support your claim

Ageas motor policyholders:

Telephone number: 0345 125 8833
Email:
motorclaims@ageas.co.uk
Visit the
Ageas website

AIG motor policyholders:

Telephone number: 0345 266 0575
Email: claimsuk@aig.com

ANDI motor policyholders:

Telephone number: 0333 103 8114, select option 1 for windscreens, option 2 for new claims, option 3 for repair management, option 4 for existing claims
New claims: andi.newclaims@davies-group.com or fleetclaims@aioinissaydowa.eu 
Existing claims: andi.claims@davies-group.com

Arch motor policyholders:

Telephone number: 0333 207 2262
New claims:
newukmotorclaims@archinsurance.com
Existing claims:
ukmotorclaims@archinsurance.com
Visit the Arch website

Allianz motor fleet policyholders:

Telephone number: 0344 893 9598, press option 2 for new claims / option 3 for existing claims
New claims: 
claims.start@allianz.co.uk
Existing claims: 
customerclaims@allianz.co.uk
Access the 
Allianz online portal or visit the Allianz website

Allianz motor trade policyholders:

Telephone number: 0344 412 9996
New claims: 
motortradeclaims@allianz.co.uk
Submit an online notification via the 
motor trade notification form 
Visit the 
Allianz website

Aviva motor fleet and mini fleet policyholders:

Telephone number: 0800 404 6429, select option 1 for new claims / option 2 for existing claims
Email: 
cmteam6@aviva.com

Aviva motor trade policyholders:

Telephone number: 0800 046 6229, select option 1 for new claims / option 2 for existing claims
Email: 
MTNEW@aviva.com

AXA minifleet and motor fleet policyholders:

Telephone number: 0345 900 4185, select option 2 to make a commercial motor claim, then press option 1 for new claims / option 2 for existing claims
Email:
marsh.newclaims@axa-insurance.co.uk
For access to the Eserve Claims Portal, to track and query your existing claim(s), please contact AXA Claims Team who will be able to create your account.

AXA motor trade policyholders:

Telephone number: 0370 900 1753
Email: 
mtp.INS@axa-insurance.co.uk

Blagrove motor policyholders:

Telephone number: 0330 123 0454
New claims:
newclaims@blagrove.com
Existing claims:
claims@blagrove.com

Capulus (One Claim)motor policyholders:

Telephone number: 0334 856 2263
Email:
capulus.claims@capulus.co.uk

Century motor policyholders:

Telephone number: 0344 243 8853
Email:
centuryclaims@fmg.co.uk

Chubb motor policyholders:

Telephone number: 0190 830 2220
Email:
chubb.claims@broadspiretpa.co.uk

Covea Commercial motor policyholders:

Telephone number: 0330 024 2240

Covea Motor Fleet policyholders:

Telephone number: 0330 024 2230
Email:
mtclaims@coveainsurance.co.uk

Davies Group (on behalf of HDI Global) motor policyholders:

Telephone number: 0344 856 3293, select option 1 for new claims / option 2 for repairs / option 3 for existing claims
Email:
HDIclaims@davies-group.com

DCL motor policyholders:

Telephone number: 0124 567 8345, select option 1 for new claims / option 2 for existing claims
New claims:
newclaims@directcommercial.co.uk
Existing claims:
claimsadmin@directcommercial.co.uk

ERS Agricultural motor policyholders:

Telephone number: 0344 561 0838
Email:
fnol.motor@ers.com

ERS motor policyholders:

Telephone number: 0330 123 5992
Email:
fnol.motor@ers.com

Gallagher Bassett (Jensten) motor policyholders:

Telephone number: 0330 175 5690
Email:
UK.Ipswich.NewClaims@gbtpa.com

Gallagher Bassett Technical motor policyholders:

Telephone number: 0144 322 9513
Email:
uk.gbtechnical.adjusting@gbtpa.com

Geo Agricultural / AIUA motor policyholders:

Telephone number: 0333 346 0411 (in hours) / 0330 123 0288 (out of hours)
Email:
reception@aiua.co.uk

Highway Van Insurance motor policyholders:

Telephone number: 0330 678 5554
Email:
motorclaimsUK@allianz.co.uk

Hiscox motor policyholders:

Telephone number: 0800 840 2405
Email:
enquiries@hiscoxmotorclaims.co.uk

KGM motor policyholders:

Telephone number: 0333 555 5909
Email:
claims@kgmus.co.uk

LV motor policyholders:

Telephone number: 0800 681 6368, select option 2 for new claims / option 3 for existing claims
Email:
motorclaimsuk@allianz.co.uk

Lucas Solutions motor policyholders:

Telephone number: 0289 127 6919
Email: office@lucas-solutions.com

Markerstudy motor policyholders:

Telephone number: 0800 072 2050
Email:
myclaim@markerstudy.com

MPL (Amlin Agricultural) motor policyholders:

Telephone number: 0124 539 6396
New claims:
AISEagri.newclaims@mplclaims.com
Existing claims:
AISEagriclaims@mplclaims.com
Visit the MPL website

MPL (Amlin Minifleet) motor policyholders:

Telephone number: 0124 539 6396
New claims:
AISEfleet.newclaims@mplclaims.com
Existing claims:
AISEfleetclaims@mplclaims.com
Visit the MPL website

MPL (Victor) motor policyholders:

Telephone number: 0124 539 6544
New claims:
newclaims@mplclaims.com
Existing claims:
victorclaims@mplclaims.com
Visit the MPL website

NFU motor policyholders:

Telephone number: 0808 304 9377, select option 3 for existing claims

NIG motor policyholders:

Telephone number: 0345 300 4644 for new claims / 0345 300 1847 for existing claims
Email:
claims@nig-uk.com

Pen Underwriting motor policyholders:

Telephone number: 0344 243 8860
New claims:
hazardous.new.claims@penunderwriting.com
Existing claims:
uk_hazardous_claims@penunderwriting.com

Prestige Underwriting motor policyholders:

Telephone number: 0800 032 7327, select option 2 for existing claims
New claims:
info@cc-assist.com
Existing claims:
axafleet@prestigeunderwriting.co.uk

Protector motor policyholders:

Telephone number: 0161 274 9077
Email:
claims@protectorinsurance.co.uk
Visit the website

QBE motor fleet and motor trade policyholders:

Telephone number: 0808 100 8181, press option 2 for existing claims / option 3 for new claims
New claims: 
Newclaim.motor@uk.qbe.com
Existing claims: 
Bionicclaims@uk.qbe.com

QBE minibus and mini fleet policyholders:

Telephone number: 0800 389 1708, press option 2 for existing claims / option 3 for new claims
New claims: 
Newclaim.motor@uk.qbe.com
Existing claims: 
Bionicclaims@uk.qbe.com

RSA motor policyholders:

Telephone number: 0330 100 0565
New claims:
promise.motorclaims@uk.rsagroup.com
Existing claims:
motor.claims@uk.rsagroup.com

Sabre motor policyholders:

Telephone number: 0330 024 8000
Email:
claims@sabre.co.uk
Visit the website

Sedgewicks (for Rural Insurance) motor policyholders:

Telephone number: 0292 101 0334
New claims:
ruralnewclaims@uk.sedgwick.com
Existing claims:
ruralinsurance@uk.sedgwick.com

SEIB motor policyholders:

Telephone number: 03333 609 642
Email:
info@seib.co.uk

SEIB Horsetrailer motor policyholders:

Telephone number:  0345 603 8381
Email:
claims@ecclesiastical.com
Visit the SEIB website

 

Travelers motor policyholders:

Telephone number: 0800 587 8388
Email:
reportaclaim@travelers.com

Unicorn motor policyholders:

Telephone number: 0333 700 8029 for new claims / 0147 377 1062 for existing claims
New claims:
uk.ipswich.newclaims@gbtpa.com
Existing claims:
uk.carat.ips.unicorn@gbtpa.com
Visit the
online portal

Victor Motor Agriculture policyholders:

Telephone number: 01280 664525
Email:
arnshrewsbury@uk.sedgewick.com

Woodgate Clark motor policyholders:

Telephone number: 0173 252 0273 (in hours) / 0173 252 0270 (out of hours)
Email:
new.claims@woodgate-clark.co.uk

Woodgate Clark motor policyholders:

Telephone number: 0173 252 0273 (in hours) / 0173 252 0270 (out of hours)
Email:
new.claims@woodgate-clark.co.uk

Zurich policyholders:

Telephone Number: 0800 055 6767, press option 2 for commercial claims
Email: 
Commercialmotorclaims@uk.zurich.com
Visit
Zurich’s Motor Claims Portal 

Why should I contact my insurer directly?

We want to limit the impact to your business after a motor incident, and the best way to do this is to notify your claim directly to your motor insurer. For motor claims, reporting motor incidents to your insurer directly can often speed up the claim period significantly and reduce claim costs. Your insurer will be able to make immediate arrangements in relation to damage caused to your vehicle and will act swiftly to protect your interests in the event of any third-party claim.

Your insurer will be on hand 24/7 in the event of an incident requiring urgent attention and will keep you informed of developments through the life of your claim.

What if I have a problem or need additional support?

Don’t worry, our experienced motor claims team is still on hand to support you in the event of any questions or escalation. You can contact the team on 0333 818 7609.

Please note – If you have multiple policies with Marsh Commercial, please continue to contact our expert team if you need to notify us of any other non-motor claims.

Please contact your adviser if you have any questions. Whether you’re renewing your policy with us, making some changes to it, or just have a query relating to your insurance or your insurance payments, we’re here to help and support you.

What information do I need?

  • Date of accident
  • Vehicle registration
  • Full driver details: Name, date of birth and test date
  • Third-party details and vehicle registration
  • Convictions and licence endorsements
  • Witness contact details
  • Photographs of damage to your vehicle, if applicable
  • Photographs of damage to any other vehicles involved and of the scene of the accident, if applicable and available
  • Is there any local government CCTV capturing the incident?
  • Type/category of driver’s licence (such as HGV)

Repairs

Your insurer will instruct an approved network repairer to assess your vehicle and carry out repairs. If you wish to use your own repairer you’ll need to complete a repairs estimate, and send this to your claims handlers for review. Your dedicated claims handler will be able to discuss all the options with you.

Theft

  • If your vehicle has been stolen, please report it to the Police within 24 hours, and advise us of your Crime Reference Number.
  • We will require the following information:
  • V5 registration document
  • Valid MOT test certificate (If applicable)
  • Confirmation you have both sets of keys
  • Confirmation of vehicle condition and mileage

Third-party claims

If you’re contacted by a third-party representative, please advise us immediately. Make sure to send us any correspondence you receive unanswered.

Non-fault loss recovery

For accidents where you’re not at fault and the third party has accepted blame, your insurers will seek recovery of your losses. If you’ve opted for Motor Legal Expenses insurance, legal fees resulting from this action will be covered by your policy.