oxygen hero image

Oxygen Receives Feefo Gold Trusted Service Award: A Mark of Exceptional Customer Excellence

 Gold Trusted Service Award 2024

We’re delighted to reveal that Oxygen has been awarded the Feefo Gold Trusted Service Award.

As a specialist provider of insurance to psychological and other people-based professions, we strive to be a professional insurance broker that delivers superior products and services. We aim to provide exceptional service, and this award recognises our team's commitment to supporting our customers.

The Feefo Awards are a mark of excellence, acknowledging businesses consistently delivering an exceptional customer experience. To earn a Gold Trusted Service Award, businesses must have collected a minimum of 50 reviews, with a Feefo service rating falling between 4.5 and 4.9, within the period from January 1, 2023, to December 31, 2023. 

We take enormous pride in our team's commitment to our customers. This award is testament to their dedication in prioritising customers satisfaction and delivering an exceptional customer service to you, our valued customers.

We want to express our gratitude to all our customers who have taken the time to share their reviews. Your feedback is extremely important to us, and we genuinely appreciate every comment.

Ben Alford, Oxygen Team Manager said: “We’re thrilled to have been honoured with the Gold Trusted Service Award by Feefo. Ensuring the highest level of service for our customers is our top priority.”

“Based on authentic customer feedback, this award's significance truly acknowledges our outstanding service, recognising the dedication of our team in actively engaging with, and supporting our customers.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

But don’t just take our word for it; here are some of our customers’ reviews:

The adviser was really great. Felt confident in his advice. Finally, a product that is suitable!

“They have extremely good knowledge of the product. For the first time ever, as a director of a Psychology Practice, I felt we were getting a superb suitable insurance.”

No one else comes close to such a modest policy

“Friendly and efficient service providing excellent professional indemnity cover for small professional and therapeutic businesses at a very competitive price.”

Personal, friendly service 

“Excellent service, friendly and informative. I like your attention to detail for good customer service, and being able to speak to a person was really appreciated.”

“I found the staff to be helpful, polite and understanding. I would recommend them to others.”