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Enhanced security card payments are coming for even more protection and peace of mind

We’re pleased to announce the upcoming launch of our new and enhanced-security card payment feature.

Rolling out on 4 September, you’ll be able to make credit or debit card payments via a secure email link or through our Client Service Portal.

We’re continually working to protect you, with this is mind, this new enhanced process will further protect you against fraud, theft and misuse.

How does it work?

Starting Monday 4 September, making credit/debit card payments will be simpler and safer than ever before. When you choose to pay by over the phone by credit/debit card, our new system will generate a secure payment link and deliver it directly to your email inbox. By following the link, you can conveniently make your payment by inputting your card details yourself.  If you don’t have an email address, simply contact your usual client adviser and they’ll be able to help you.

What are the benefits?

  1. An enhanced secure card payment facility.
  2. A quick and simple online payment solution.

Getting started

From Monday 4 September, you can make debit/credit card payments over the phone using the secure link. All you need is an up-to-date contact email address.

You can visit our Client Service Portal. From there, you can update your contact email address, as well as your personal details. You’ll also have immediate access to view, complete or submit your policy details and documentation.

If you don’t have an email address or you need support, contact your client adviser and they’ll be able to help you.

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