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Jelf refund FAQs

Please find below some questions and answers in response to queries raised by customers receiving our refund letter:

Why does the freepost envelope not have an address on it?

We have set up a dedicated postal address with Royal Mail for all responses to these letters. The freepost address is accurate and Royal Mail will send all mail using this address directly to us. Rest assured your mail will reach us,

Who are Huntswood and what is their role?

Jelf Insurance Brokers have partnered with Huntswood to assist in the administration of this exercise; Huntswood operate under the authority of Jelf insurance Brokers Ltd in this regard.

Why is there a tax deduction?

By law, we need to deduct basic rate tax (currently 20%) from any amount of interest we pay to customers; we report this to HM Revenue & Customs (HMRC). For further information you can call HMRC on 0300 200 3300 or visit www.gov.uk. If we have taken off more tax than you need to pay you can make a tax reclaim to HMRC. Please keep a copy of your letter as evidence for HMRC. If you have further tax to pay you should include any simple interest details on any tax return that you need to make.

The person to whom the letter is addressed no longer lives at this address. What should I do with the correspondence?

Please destroy the letter confidentially and call the number on your letter to inform us – alternatively you can post the letter with a note in the freepost envelope.

How we will contact you

We will not notify you or request that you engage with us by sending you speculative communications via text or email. If you receive a speculative text or email requesting personal information or details about your policies in relation to this review or your refund, please do not respond. If you are in any doubt as to the validity of any of our communications with you, please contact us using the telephone number shown on your letter.