Domiciliary Care, Home Instead Senior Care
We first made contact with you in early March of this year following some real issues with our current insurance providers. In our opinion our current providers (Quality Care Insurance Services Ltd) were extremely unprofessional, very aggressive and bordering on fraudulent in their actions and behaviour.
From our first conversation with you (Adam Wheelhouse), you have acted in the most professional manner. You have demonstrated a real desire to understand our needs and a desire to find an insurance solution that met those needs. You managed to secure our cover in a matter of a few days which really was appreciated. Your responsive behaviour and can do attitude has been timely and professional at all times.
Further to the cover you then went above and beyond to arrange cover for our business for the 1 day that the previous insurers refused to cover, despite them having said that we did have cover. This was a huge relief to us and greatly appreciated.
The solution that you offered us, and we accepted, was cost effective and fully met our needs.
I would like to take this opportunity to thank you most sincerely for your support, professional approach and real effort to ensure that we had peace of mind with respect to our insurance cover. Your assistance is very much appreciated.
Home Instead Senior Care