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Health and care, Gillian Dow, Mainstay Trust Ltd

Rory has been helping with a temporary vehicle situation and has been back and forward to the insurance company over recent months while our vehicle was in the garage for repair. He has been incredibly supportive during this time and very on the ball checking with us in relation to our vehicle situation to make sure our policy changes are still relevant.

Rory has responded immediately to our queries and even with all the changes we have had to make he has supported us without complaint. I have found him to be diligent attending to our changing needs and super helpful throughout the process and I wanted to recognise this and bring to your attention.

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