Commercial combined, Joy Buchan, The Cowshed

Paul took over our account from another company. I find him honest and refreshing. He has visited the premises and took time to listen to my concerns, making the recommendations on cover that suited our needs. He understands our business. We have had two claims, in each case it has been extremely easy to deal with Paul, the information he requested was clear and this did not change. As a customer I knew exactly what was required, no changing goal posts.