Commercial combined, Dawn Hanson, Hanson European Caravan Transport Ltd
I have found my experience working with Karen Read to be very professional. Karen has supported our company over 10 years in providing our insurance requirements to meet our needs. I have found her knowledge and experience a great asset in providing me with information to make informed decisions. Karen also has a great team working with her in providing consistent support, in renewals, in monitoring quarterly returns and in dealing with accidents and incidents as they occur.
Over the past 10 years there have been occasions at the point of incidents and accidents when I have needed the guidance and help. It has been there immediately. Karen and the team are always quick to respond. I will send them all the details as quickly as possible and then they are on it. When needed they have contacted third parties, and they have been very supportive in dealing with sensitive issues, which have had life-changing effects for people.
I have good communications with Karen and the team, and this is essential when dealing with any claims. The team at Marsh Commercial have guided and supported the company through many different scenarios, from firstly reporting an incident, taking you through the steps of providing information and statements, guiding you to attend court hearings, and supporting people who have been injured as a result of an accident.
Whilst Karen is my main contact, I understand that there is a good team working with her, supporting her and our company. I know that I can contact anyone at any time, should there be an urgent incident.
I do believe that our company is supported by a very reliable team. Karen is very approachable, and I particularly enjoy our review meetings where we look at any outstanding issues, which I find to be very reassuring.
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