Commercial combined, Cameron Drury, Control Associates Limited

I really had to write to tell you how thoroughly impressed I have been with Niki Facey, who has just set up our business insurance for us. I have been around for long enough to recognise uncommon excellence when I see it and felt compelled to commend her efforts.

It was not just that Niki was able to arrange an excellent insurance policy for our business, even though our (rare) work in the nuclear sector made that more difficult, or with how quickly she grasped what our business was all about. It was something more than that. It was clear there was a genuine interest and desire to help, combined with the perfect combination of forensic attention to detail and warmth of style. It was a tour to force in how business ought to be: thoroughly focused, thoroughly friendly and thoroughly genuine.