Client feedback

Tell us about your experience 

We want to hear all about your experience with us. This is not a research activity, or a creatively disguised sales initiative; your feedback shapes the way we do business every day.

Whether your feedback is good or bad, we're here to listen and understand how we can improve the way we do business going forward.

• Annual surveys
  We run an annual survey as part of an independent 'Investor In Customers' assessment of our business, alongside a comprehensive programme of very short surveys throughout the year.
• Individual recognition
  We also give you the opportunity to single out individuals who provide an outstanding service through our Recognise programme.
• Just the right amount
  Don’t worry, you won't be plagued by survey requests. No client receives more than four requests a year.

We recognise that without you, our client, we would not be in business. This thinking is what drives our Client Experience Programme. We actively listen and respond to your feedback.

Making a complaint

We strive to provide an excellent service to our clients, but sometimes things don't go to plan. If you need us to fix a problem, or if you simply want to tell us that we've let you down, we're here to listen and address your issue as best we can.

Making a complaint