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Local relationships building national success at Sidey

Perth-based Sidey has been manufacturing and installing windows and doors for nearly 90 years. Today, it’s one of the UK’s largest and most experienced fenestration specialists, with a reputation for quality and delivery across the Homeowner, New Build & Developer and Local Authority & Housing Association sectors. For more than a decade, Sidey has been assisted by Marsh Commercial.

Local expertise, national support 

What began as a small glazier back in 1932 has grown to become one of the UK’s largest and most respected windows and doors specialists. With a major manufacturing facility, showrooms across Scotland. And a diverse and growing range of clients. But for all its national success, the business has never lost its local focus or its commitment to the community it grew up in, as Andrew Litster, Financial Director, explains.  


“We are proud of our roots in the community and have a long history of supporting local charities and sports teams. We also believe it’s important to offer people in our area employment opportunities and invest in a range of training and apprenticeship programmes to do so.” 


 
This local focus extends to its business partnerships. Wherever possible, Sidey aims to place business locally. As well as supporting materials suppliers, the company works with a local independent financial advisor, chartered accountant firm and its insurance broker, Marsh Commercial.  

“Marsh Commercial’s office is just a stone’s throw from our own. While the business may be national, we have great relationships with the team here in Perth – and it’s the people that really make the relationship. For me that means honesty, integrity and above all, responsiveness.” 

Illustrating his point, Andrew highlighted an example of a small fire in one of his showrooms. Having put a call into Marsh Commercial, his account manager Derek Walker was at the site in minutes to help resolve the situation.  

Building the business case 

For all Sidey’s focus on partnering with local businesses, as a successful and rapidly growing national manufacturer and installer, it’s critical that the insurance business case stacks up. Marsh Commercial’s mix of on-the-ground expertise, the support of an extended national team and its established national panel of insurers all deliver real value.  

“My objective every year is to get equal or better insurance for an equal or better price. Sometimes that isn’t possible – as in the case of our professional indemnity insurance in the wake of the Grenfell fire. Derel was able to bring in a PII expert from Marsh Commercial to talk us through all the topions – just as he was able to do when we reviewed our contractor risk.” 


Planning ahead 

With over 100 vehicles on the road, a major manufacturing facility with three main lines, two show rooms in Edinburgh and Perth and a workforce of over 100 fabricators, fitters, salespeople and administrators, Sidey’s insurance needs are significant. It’s critical that the business risks are regularly identified and levels of cover are reviewed.  

“I formally sit down with Derek and the team at least three or four times a year to plan ahead and discuss changes in the business that may have an impact on our insurance and to explore new services – most recently credit insurance and cyber cover. And when I take their recommendations to the board, I have 100 percent faith that Marsh Commercial will have found us the most suitable deals.” 


Having worked with Marsh Commercial since Andrew joined the company in April 2010, he is very clear on his reasons for continuing to work with Derek and the team.

 

“The beauty of longer-term relationships is that there is continuity – we can get to know one another. For example, we’ve had the same claims handles for over 11 years. Which means I trust Marsh Commercial to do the very best for us. Which is all you can ask from any broker.” 


See us in action by watching the video below and find out more about Sidey. 

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